Privacy Policy

Decode Casino values the trust and confidence of our players. We are committed to ensuring that your personal information is secure, handled responsibly, and treated with the highest level of confidentiality. This Privacy Policy outlines how we collect, use, and protect your personal data. We encourage you to review this document thoroughly so you can make well-informed decisions about engaging with our services.

Data Processing

This Privacy Policy details our responsibilities under gambling regulations in processing the personal data of our players. This processing is essential for facilitating game participation and delivering the services related to your gaming experience.

Decode Casino is operated by Dama N.V., a company registered in Curaçao, and its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid license from Antillephone N.V.

Your consent to this Privacy Policy is a requirement for using our services. We may make changes to this policy over time, so we recommend reviewing it periodically. Continued use of our services indicates your acceptance of any updates or modifications.

Collection of Information

We gather various types of personal information through our website, including the following:

1. Registration and Communication Details: Information provided during account registration or other communication channels (e.g., names, email addresses, and identification documents).
2. Interaction Data: Records of conversations and correspondence through different communication platforms.
3. Transaction Information: Details related to your deposits, withdrawals, bets, and general website usage.
4. Identity Verification Documentation: Submitted documents used to verify identity and fulfill regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

1. Transaction Processing: To manage deposits, bets, and withdrawals securely and efficiently.
2. Service Delivery: To provide support and other services you request.
3. Identity Verification and Compliance: To comply with legal obligations by conducting necessary identity verification and compliance checks.
4. Marketing Communications: Sending promotional offers and news, based on your consent.
5. Legal Compliance: Adhering to anti-money laundering regulations and other legal obligations.
6. Fraud Detection: Monitoring player activity to detect and prevent fraudulent or illegal behavior.
7. Market Analysis: Analyzing aggregated data for research purposes to enhance our services.

Marketing Communications

With your explicit consent, Decode Casino may contact you with marketing and promotional information about our services and offerings. You can opt-out of receiving such communications anytime by adjusting your preferences in your account settings or contacting our support team directly.

Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share information under specific circumstances:

1. Within Our Group: Sharing necessary data among our corporate group to ensure service delivery and legal compliance.
2. With Service Partners: Collaborating with trusted business partners to enhance your user experience.
3. Third-party Providers: Allowing authorized service providers to access personal data strictly for processing purposes.

Data Security and Retention

At Decode Casino, we maintain strict data security standards to ensure the protection of your personal information. Your data will only be retained for as long as necessary, as required by applicable laws. In accordance with anti-money laundering regulations, personal data will generally be retained for a minimum of five years after account closure.

Cookies and Tracking

We utilize cookies and other tracking technologies to improve website functionality, analyze how users interact with the site, and support marketing campaigns. You can manage or restrict cookies via your browser settings, but please note that doing so may affect the functionality and user experience on our website.

Your Rights and Contact Information

You have the right to access, verify, and correct any inaccuracies in your personal data. Additionally, you can object to the use of your personal information for marketing purposes. For any questions, concerns, or requests related to your personal data, you can contact our Data Protection Officer (DPO) via email.

In line with GDPR, you may also file a complaint with the relevant supervisory authorities if you believe that your data protection rights have been infringed.

Decode Casino is fully committed to protecting your privacy while maintaining a secure, transparent, and compliant gaming experience. Should you have any concerns or require assistance regarding this Privacy Policy, do not hesitate to contact us.